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Frequently Asked Questions

Frequently Asked Questions

NHS Test and Trace

In accordance with government guidance, we are collecting visitors’ contact details to support NHS Test and Trace. Your information will only be used where necessary to help stop the spread of COVID-19. We will store it securely and destroy any physical records taken after 21 days*.

Your name, contact details, arrival date/time and departure time (where possible) will be collected by the welcome host at the entrance if you are visiting the Hippo Lounge, box office or galleries, or as part of the booking process for ticketed events.   

It is within your rights for you to opt-out of sharing this information for the purposes of NHS Test and Trace. If you wish to opt out, please let the welcome host know when you arrive at the theatre, let the box office staff know when booking in person/via phone or write 'No' in the phone number box and carry on with your booking.

*For ticketed events, your name and contact details form part of the standard booking process, and will be kept and processed electronically in our secure booking system beyond 21 days by Darlington Hippodrome as per our privacy notice which is published on our website. Information collected during the booking process can only be used for the purposes of NHS Test and Trace during the 21 days after you've attended an event.

Coronavirus (COVID-19)

Please see our blog to see the latest update on the Coronavirus outbreak and Darlington Hippodrome.

Parking

Information about parking can be found in the Getting Here section of our website.  

Box Office Opening Hours

Box office opening hours can be found in the Box Office and Seating Plans section of our website.

Seating Plans

Seating plans can be found in the Box Office and Seating Plans section of our website. Interactive seating plans for booking can be found on each individual show page.  

Ticket Pricing

Ticket pricing can be found online on the individual production page for each show. Please navigate to What's On, select your show, and then click on 'Book Now' to see a list of prices for each date and time.    

Baby Tickets

At certain productions we offer discounted ‘baby tickets’ for children under the age of 2 years. Please contact the box office for details. These tickets are not available online. 

'Shout-Outs' during Pantomime

If you would like a birthday 'shout-out' or similar for your child or group, please go to the stage door on the day of the performance to fill out a form. Please note that shout-outs cannot be guaranteed. 

Jobs

All vacancies are advertised on the Jobs section of our website.