Access

Accessing the venue

The £12.3m restoration of Darlington Hippodrome includes the addition of wheelchair spaces on all levels and two lifts to provide access to all levels both front and back of house. We regret that wheelchair spaces cannot be booked online; please contact the box office to book.

A dropped counter is available at the Hippodrome box office and bar.  

Assistance dogs

Guide, hearing and other assistance dogs are welcome.

Induction loop

In the Hippodrome, there is an induction loop in the auditorium and at the box office. We regret there is currently no induction loop at the Cornmill box office. 

Essential companion tickets

Customers who require a companion to be present in order for them to access the venue can book a free ticket. All complimentary companion tickets need to be signed for. Customers can still reserve and pay for their seats over the phone but must sign upon collection to agree they are entitled to a free ticket, and qualifying documentation must be shown as proof of this.

Qualifying documentation:

•  A letter from the Local Authority confirming receipt of disability allowance •  Local authority disability pass •  Local authority visual impairment card •  Disability rail card •  Doctor's note (valid for 6 months)

Once you have presented this information to the box office, you do not need to show it again for 12 months from this date in order to access essential companion tickets.

BSL Interpreted Performances

The signer stands stage left (auditorium right) to interpret the dialogue.

Captioned performances

Displayed on electronic boards at either side of the stage at the same time as words are spoken. Sound effects or off-stage noises may also be included. Intended to help people with hearing loss, as well as those for whom English is a subsequent language.

Relaxed performances

The lights stay on, the audience can talk and leave and enter the auditorium. Specially designed  for people with autism, a sensory or communication disorder, or anyone else who would find a typical theatre setting a challenging environment. 

Information in other formats

Darlington Hippodrome is working to provide information in all formats; in the meantime information in other formats can be provided on request.

Web Access Policy

Darlington Hippodrome adheres to Darlington Borough Council’s web access policy and standards. We are committed to providing a website that is accessible to the widest possible audience and work proactively to ensure that our website is accessible and usable by people of all abilities.

Our web access policy is aimed at improving access to the website for the following groups:

Sensory - those with any level of visual and/or hearing impairments
Mobility - those unable to use a mouse, similar pointing devices and/or standard keyboards
Cognitive - those unable to focus, concentrate or fully understand certain words

We aim to ensure that the content of Darlington Hippodrome's website conforms to best practice web and accessibility standards and guidelines published by the:

  • BS 8878 (this replaces PAS 78)
  • Equality Act 2010 (this replaces the Disability Discrimination Act)
  • Web Content Accessibility Guidelines (WCAG) 2.0. We aim for AA (double-A) compliance.

More information on web accessibility can be found by visiting Darlington Borough Council's website