Coronavirus – keeping you safe

Please note. The following information is only applicable up to Sunday 18 July. From Monday 19 July the theatre will have different measures in place. You can read about this here.

Public health is at the forefront at our minds, and we are following the government guidance across all areas of our operations.

The measures we currently have in place include:

• Frequent cleaning throughout the day.

• Ventilated auditorium.

• Hand sanitiser stations throughout the venue.

• Perspex screens in the Hippo Lounge and at the box office.

• Contactless payment is encouraged wherever possible.

• For ticketed events, online or telephone booking is encouraged, and e-tickets will be issued where possible.

• Face coverings are no longer mandatory in the theatre.

• Some staff may continue to wear face coverings.

• Darlington Hippodrome is fully accessible, and our staff are here to help. We understand that the measures we have put in place in line with government guidelines could cause difficulties for some of our customers, for example wheelchair users, those of you who lip-read, or those with sensory disorders. Please just let us know – either in advance or on the day – if this is the case, and we’ll make sure you are able to access the building in the way that works best for you.

We will continue to react to government guidance. This means that there is a possibility that events could be postponed or cancelled at short notice, or even that the building may need to close once again. If this is the case, we will communicate with all ticketholders and you will be entitled to a full refund. We’ll also post updates across our social media channels, and email our database. If you aren’t signed up to receive emails, and you’d like to, you can sign up at the bottom of this webpage, or email hippodrome.boxoffice@darlington.gov.uk.