A Place for Everyone
Accessing the venue
The £12.3m restoration of Darlington Hippodrome includes the addition of wheelchair spaces on all levels and two lifts to provide access to all levels both front and back of house. We regret that wheelchair spaces cannot be booked online; please contact the box office to book.
A dropped counter is available at the Hippodrome box office and bar.
There will be a drop-off point located on Tannery Yard.
Accessible toilets are located on every level.
Guide, hearing and other assistance dogs are welcome.
In the Hippodrome, there is an induction loop in the auditorium and at the box office. We regret there is currently no induction loop at the Cornmill box office.
Hearing assist equipment
We have a radio frequency hearing system installed throughout the auditorium with individual headsets available on request when booking.
ESSENTIAL COMPANION TICKETS
People who require an essential companion to accompany them to the theatre in order for them to access the venue, due to their disability, illness or other condition will receive a FREE essential companion ticket. Qualifying documentation must be provided at the box office to evidence their disability or circumstances that would require them to need an essential companion. Customers can still book and pay for tickets over the phone and can supply documentation through the post, or at the box office when they collect their tickets.
• A letter confirming receipt of Disability Living Allowance (DLA)
• A letter confirming receipt of Attendance Allowance
• A letter confirming receipt of Personal Independence Payments (PIP)
• CredAbility Access Card (with +1 symbol)
• Doctor's note (valid for 6 months)
Once a customer has presented the required documentation, they will not need to present this again, however they may receive a phone call from the theatre in the future to check whether they still require this service.
All essential companions must be aged 16 or over. Only one essential companion ticket is available per disabled customer.
If a customer does not have access to any of the required evidence above but feels that they require an essential companion ticket to be able to attend the theatre, they can approach our box office manager to discuss their individual needs.
BSL interpreted performances
The signer stands stage left (auditorium right) to interpret the dialogue.
Displayed on electronic boards usually at either side of the stage at the same time as words are spoken. Sound effects or off-stage noises may also be included. Intended to help people with hearing loss, as well as those for whom English is a subsequent language.
The lights stay on, the audience can talk and leave and enter the auditorium. Specially designed for people with autism, a sensory or communication disorder, or anyone else who would find a typical theatre setting a challenging environment.
Information in other formats
Darlington Hippodrome will provide information in other formats on request.
Web Access Policy
Darlington Hippodrome adheres to Darlington Borough Council’s web access policy and standards. We are committed to providing a website that is accessible to the widest possible audience and work proactively to ensure that our website is accessible and usable by people of all abilities.
Our web access policy is aimed at improving access to the website for the following groups:
Sensory - those with any level of visual and/or hearing impairments
Mobility - those unable to use a mouse, similar pointing devices and/or standard keyboards
Cognitive - those unable to focus, concentrate or fully understand certain words
We aim to ensure that the content of Darlington Hippodrome's website conforms to best practice web and accessibility standards and guidelines published by the:
- BS 8878 (this replaces PAS 78)
- Equality Act 2010 (this replaces the Disability Discrimination Act)
- Web Content Accessibility Guidelines (WCAG) 2.0. We aim for AA (double-A) compliance.
More information on web accessibility can be found by visiting Darlington Borough Council's website.